Prince William County 311

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Welcome to PWC 311:
Your Connection to County Services

Prince William County is launching a faster, easier way to connect with local government

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What is PWC 311?

PWC 311 is your new hub for requesting services, reporting issues, and getting quick answers—all in one place.

And the star of the show?

Meet "Will" – our new AI-powered chatbot, available 24/7 to answer your questions, connect you to the right services, and get you what you need—fast and hassle-free.

Common Uses

Instant Answers 24/7

Rollout Highlights

Launched in Spring 2025, PWC 311 is rolling out in phases:

Phase 1: 39+ request types, centralized portal, mobile apps, phone, and chatbot support

Future Phases: More services, smarter AI, and even greater integration across departments.

WHAT PWC 311 MEANS FOR YOU

One platform.
Many services.

From reporting construction without permits to asking about library fees, PWC 311 connects you directly with the right department.

 

Transparency &
Accountability.

Track your request from start to finish. Know when it’s received, when it’s resolved, and every step in between.

Anytime, anywhere access.

Reach PWC 311 your way:

Chat with Will

Chat with Will

Instant Answers 24/7

Mobile App

Mobile App

iOS & Android

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Chat with Will (bottom right of your screen)

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Chat with Will (bottom right of your screen)

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Frequently Asked Questions

Got questions? We’ve got answers. Browse our FAQs for quick solutions to common issues and services.

See FAQ
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